Frequently Asked Questions

• Remove all packaging materials and labels. Please recycle waste properly.
• Wash in warm soapy water; rinse and dry thoroughly with a soft cloth.

No, do not place your pan in an oven nor microwave.

• Cook on a burner that is similar in base diameter to the pan you have selected.
• When cooking on gas, adjust the flame so it does not flare up the sides of the pan.
• Always use appropriate heat settings for your ingredients.

Yes, the pancake pan is suitable for all hobs, including induction.

• Always start with a clean pan.
• Let your food warm to room temperature before cooking.
• Preheat your pan for a few seconds on low to medium heat before adding a little oil or butter for optimal frying.
• Wear and tear of your cookware and its ceramic non-stick coating is normal. Over time there is a natural reduction of your pan’s non-stick properties. This process is accelerated by prolonged exposure of the non-stick surface to high heat, which causes carbonization of food and oil. 

Yes, we recommend using oil or butter, suitable for baking and frying (i.e. oils with a high smoke point). Check the label of your butter or oil to see make sure it’s suitable for cooking. Do not use any type of oil sprays, including aerosols, mist, and pump sprays.

• Your cookware is dishwasher safe. To preserve the non-stick performance of your cookware, however, it’s recommended to wash it in warm soapy water, rinse and then dry with a towel. Ceramic non-stick coatings can break down in the dishwasher due to the high salt content, bleach and phosphates of some dishwashing detergents.
• Do not use sharp steel wool or nylon scrubbing pads.
• Do not use nylon cleaning brushes since these might damage the non-stick properties.
• Deposits (called carbonization) can form on the non-stick coating as a result of prolonged exposure to high heat while cooking with fats and oils. High heat can carbonize oil and fat, which may accelerate the loss of non-stick performance. If this happens, empty any loose food, partly fill the pan with warm water and let it come to a quick boil, the food should be easily wiped away with a soapy sponge.
• For tougher burns, we recommend a melamine foam sponge, available in most grocery, department and hardware stores.
• Do not use oven cleaner, abrasive cleaners, or products containing chlorine bleach. Do not gouge the non-stick coating.
• Take care to ensure that your hob and your product is kept free from debris so as not to scratch the hob.

Bare aluminum rims or rivets can discolor in the dishwasher, but this will not affect the performance of your pan.

• Storing pans alongside sharp metal implements can cause scratches or chipping in the surface of the non-stick coating and the cookware’s edges.
• Always nest your non-stick cookware carefully, and don’t put lids with thin sharp edges inside your cookware. We recommend pan protectors.